United Refining Sucks Customer Reviews and Feedback

From Everything.Sucks

The United Refining Company is an oil company in Warren, Pennsylvania. The company operates an oil refinery in Warren that can process 70,000 barrels of oil into gasoline, diesel fuel and other petroleum distillates per day. It distributes gasoline under the Kwik Fill and Keystone brands.

An angry former employee said “ No appreciation at all in United Refining Company. No respect. Favoritism. No pay increases for job done well. Lots of drama and backstabbing. More worried about money in the pockets of the men that “work” there but play golf more than they work."


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Former Intern - Anonymous Intern says

"The place is located in a very small town with not very much activities to do for a younger person"

Current Employee - Part Time Clerk says

"Hours are hard to get if part-time."

Adminsitrative Assistant (Former Employee) says

"No appreciation at all. No respect. Favoritism. No pay increases for job done well. Lots of drama and backstabbing. More worried about money in the pockets of the men that “work” there but play golf more than they work."

Maintenance Laborer (Former Employee) says

"The work is very demanding and dangerous with not a very good pay compensation. You are treated as though you are expendable and reminded of it everyday. Job is not secure and for most everyone it never will be.insurance benefitstreated poorly, drama, dangerous, demanding"

Cashier/Customer Service (Former Employee) says

"Alot of employees do drugs and come to work drunk and they dont say anything because its a body coming to work and the assistant managers don't have to cover the shift as long as the employee is there"

Assistant Manager (Former Employee) says

"I enjoyed working on the floor, interacting with the customers. Upper management expects results from lower management but does not back them when it comes to controlling staffs productivity."

Human Resources Assistant (Current Employee) says

"if you party or golf, or are related to upper management, you'll prosper.....very poor management and policies are not consistent. They company brings in sexual harassment training, but its a joke.provides health care insurance at no cost to emp., for nowvery few women advance to upper management positions"

Assistant Store Manager (Former Employee) says

"No support from management, always looking for something to gripe about, No loyalty to the employees or managers. No other perks and it has not been a good time.Customers, you could go smoke whenever you wanted as long as there were no customers, 10% off your gaNo breaks"

Kwik Fill Customer Service / Cashier (Former Employee) says

"I was with United Refining Company for many years and enjoyed my manager at the location I was first gained employment. I then was transferred to another location and the manager and I worked well together. She was then transferred herself and the next manager created a hostile work environment.Good work environment in the beggining.Long work days without breaks."

Fuel desk cashier (Current Employee) says

"Listening to rude people complain about fuel prices. Anything further i would say would make this review identifiable of who i am, given my long time employed there. also, as this may be made public could cause me to straight get fired so, take it or leave it..."

Cashier (Current Employee) says

"They are not the worst company to work for. They are not the best company to work for. A typical work day can start at 6 am or 3pm or 11pm. You handle cash, aware of what is going on in and out of the store at all times, answer phone, sell merchandise mainly gasoline. The in store manager is absolutely a dream, great to work with six out of seven days of the week. Company managers, you never see them and they expect so much of one person who works alone. The hardest part of the job is keeping your cool when customers are flustered and you are busy. The most enjoyable part is the end of the shift.If Fulltime: Paid time off/ sick days; pension;401K; somewhat flexible hoursInconsistent shifts all different hours; small anual raise; lots of public exposure"

Cashier/Customer Service (Current Employee) says

"a typical day at work was to make sure that things were cleaned and stocked to the most. I learned how to drop money when expected and to also deal with irate customers when needed. the management was good and worked with me when I needed it mostly and my co workers were pretty much the same except a few. the hardest part of working for this company was making sure that things were stocked when there was a rush of people such as first thing in the morning and right before breaking shift. the most enjoyable part of the job is the people that I encountered as customers. they made the job go by faster and made things much easier to deal with at times.nonenone"

District Manager (Current Employee) says

"A typical day consists of many challenges, and schedule changes. I learned very quickly how to multi-task, it's a necessary component of the job. I most enjoyed the people/team members I got to work with on a day-to-day basis."

Supervisor Weld Control (Current Employee) says

"It is an old refinery and requires a great deal of maintenance. The Quality department might be a little under staffed so the PM suffers and repairs need to be done expeditiously."

Sales Associate / Assistant Manager (Former Employee) says

"This place was a very fun and almost always fast working environment there was barely any time when we could take a break when we were not slammed with customers all through out the day. My coworkers were amazing even the management seemed like more your friends not your boss until you got into trouble. i really learned alot from this job everyday with how to handle bad situations with customers that are having a bad day and bring it with them to the customers who would come in every morning for there coffee. Being friendly and outgoing made this job great but it didnt stop me from doing my job and telling people no when i had to or telling them to leave or empty there pockets because i saw them stick food or something little in there pocket, the work schedule bounced around alot but i had time for my family mostly because i only worked 3 days a week after a while when we started to hire more people we all got less hours except for the couple full time coworkers and the management.Fun and great place to work at. occasional free breakfast or lunchDidnt have enough hours through the week, took way too long to get my raises"

Shift Leader (Current Employee) says

"Advance fast with hard work, flexible hours, overtime, great co workers. It's been a great experience working for United Refinery. I've gained experience in customer service and now have over a year's experience as shift leader."

Temporary Employee (Current Employee) says

"When I first starting working here I found out quickly this place was all about favoritism. If your not liked on day 1 the yellow hats or the blue hats will make life hard for you until you prove yourself. Pay is excellent. But management could be better. One of the biggest problems I’ve had with this place is that if a yellow hat or a blue hat harasses you, you have to take it. Me personally I don’t think that’s how a workplace should be operating. Since it is a refinery id figured everyone would be looking out for each other but that’s not the case. The supervisors are extremely helpful and understanding it is a big place to learn but they will walk you through everything even if it involves baby steps. Its extremely good pay. This place definitely opens doors for a better future for anybody willing to learn and give it 100% everyday.Good pay, stable hours, lots of overtimeHorrible management, Daily Harassment, and favoritism"

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